Terms and Conditions

Last updated: 12-mar-2017

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using Hola Deodorant website  (the “Site”) operated by Hola Deodorant (“us”, “we”, or “our”). Your access to and use of the Site is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Site.

By accessing or using the Site you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Site.

Payments

We accept all major credit cards and Paypal. We provide a secure interface using 3rd Party payment providers. At no point do we store, see or have access to your credit card information. Any, and all, complaints or disputes arising from Credit Card issues is a matter between your Credit Card provider and the 3rd Party service. We only use the best providers and have every confidence in their support.

Shipping and Receiving

We attempt to ship all orders within 24-48 hours of receiving your order. However, unforeseen issues may arise and we will contact you, either via email or phone, if any delays should arise. All full-size product orders, within Canada, ship via Canada Post and come with a tracking number sent to your email address. Sample sets, if ordered on their own, ship via lettermail and no tracking number is available. Shipping times vary from 3 to 5 business days within Canada.  Please allow appropriate time for your package to arrive before contacting us.

* All orders over $50.00 within Canada receive free shipping. All other shipping charges will be calculated at the time of checkout, where you can select from varying shipping options.

** Pickup Orders are only available between available pickup times and locations. Pickup orders can only be booked for 24 hours or more after the date of purchase.

*** If you are ordering from outside Canada please note that you are responsible for any additional fees that may occur such as duties or international taxes.

We are not responsible for any damage that may occur during shipping. If your product arrives damaged, please retain the shipping box and product packaging. Then notify us ASAP by emailing photos and descriptions of how you received it. If applicable, we will process a claim through Canada Post.

Return Policy

We completely understand that sometimes things aren’t just the right fit. However, because everything we do is made in small handmade batches, we do not accept returns or exchanges. We do offer a sample set, so you can feel free to try our products before making a bigger splash.

That being said, we do value and pride ourselves on customer service. So if you do have a problem or issue, please reach out to us and we’ll do our very best to find a solution.

Disclaimer of Liability

In this day and age, we have to make sure we’re protected … here’s some legalize just making sure everything is clear …

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law the Site and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect the Site’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Links To Other Web Sites

Our Site may contain links to third-party web sites or services that are not owned or controlled by Hola Deodorant. Hola Deodorant has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Hola Deodorant shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.